Refund & Cancellation Policy

This policy explains cancellations and refunds for the Opsore ITSM service provided by Lalinx Private Limited. It supplements, and is consistent with, our Terms of Service and Service Level Agreement.

1. Subscriptions and billing

Opsore is a subscription service billed monthly, quarterly, or annually in advance via our payment processor, Razorpay. Your plan, price, and billing cycle are shown at purchase and in your account's billing section.

2. Cancellation

• You may cancel your subscription at any time from the account billing settings or by emailing billing@opsore.com.
• Cancellation takes effect at the end of your current paid billing period. You retain full access until then.
• Subscriptions renew automatically; to avoid the next charge, cancel (or give notice of non-renewal) at least 30 days before the renewal date, as per the Terms of Service.
• After cancellation, your data remains exportable for 30 days and is then deleted per our data deletion commitments.

3. Refunds

Fees are paid in advance and are non-refundable, except in these cases where a refund of prepaid, unused fees is provided:

• Termination for our uncured material breach of the Terms of Service (pro-rata refund of the unused term);
• Chronic SLA failure — Monthly Uptime below 95% for three consecutive calendar months (pro-rata refund of the unused term, per the SLA);
• Sub-processor objection under the Data Processing Agreement that we cannot resolve (pro-rata refund for the affected subscription);
• Duplicate or erroneous charges — refunded in full once verified;
• Any refund required by applicable law.

Service-level credits for downtime are handled separately under the SLA and are applied as credits to future invoices, not cash refunds.

4. Free trials

Free trials do not require payment and can be abandoned at any time without charge. If a trial converts to a paid plan, billing starts on the conversion date communicated at signup.

5. How refunds are processed

Approved refunds are processed to the original payment method via Razorpay within 7–10 business days of approval. Timelines for the amount to reflect in your account depend on your bank or card issuer.

6. Contact

Questions about billing, cancellation, or refunds: billing@opsore.com

Lalinx Private Limited, C/o Jitender Yadave, Office No. 1, VPO Sarhoul, Sector 18, Palam Road, Gurgaon, Haryana 122015, India

⚠️ for internal review. This page must be published on opsore.com (footer) — Razorpay checks for a Refund/Cancellation Policy, Terms, Privacy Policy, and Contact page during merchant onboarding.