Truly affordable
Start free, then transparent per-engineer pricing with no "enterprise tax." Paid plans open the whole platform — only the AI Agent is reserved for Professional.
Next-gen ITSM for enterprise operations
Intelligent IT service management, automated at scale.
Opsore unites incident resolution, asset intelligence, and SLA tracking into a unified, AI-driven workspace built for modern engineering teams.
- Free plan for 1 engineer
- Paid from ₹450 per engineer + GST
- Live in under 48 hours
opsore.cloud/app/dashboard
99.9%
SLA compliance
ITIL 4
Aligned processes
40%
MTTR reduction
SOC 2
Type II ready
Easy, affordable, intelligent and secure.
Why teams switch
Enterprise capability without the enterprise baggage
Four commitments that shape every decision we make about the platform.
Intelligent workflows
Our AI engine automates ticket categorization, identifies root causes for major incidents, and predicts hardware failure before it happens.
Secure by design
Bank-grade encryption for all data at rest and in transit. SOC 2 Type II ready, GDPR and DPDP aligned, hosted in isolated clusters.
Incredibly easy
Go live in under 48 hours. Zero-code configuration, and a UI that users actually enjoy using.
Unified operational control
The metrics your service desk runs on, live
Manage incident lifecycles, track compliance, and optimize technician performance from one unified dashboard.
Active SLA engine
Real-time SLA health monitoring
Active tickets tracked in real-time against resolution targets. Instantly identify breached incidents.
Lifecycle tracking
Unified incident desk & ticket status
Gain total visibility into the incident lifecycle. Track open and pending tickets by volume and priority.
Reliability metrics
SLA compliance & performance
Visualize service reliability with comprehensive 30-day compliance trends and historical performance data.
Capacity balancer
Technician workload optimization
Balance team capacity with insights into open loads per technician. Efficiently route critical resources.
Every chart above is a live view from the Opsore analytics engine.
The platform
One system of record for every IT service you run
Twenty capabilities across five domains — all included on every paid plan, with nothing held back for an enterprise upgrade.
Automation engine v2.4
AI incident triage & auto-remediation
Opsore analyzes incoming alerts in real-time, deduplicates noise, correlates symptoms across infrastructure layers, and triggers pre-approved runbooks automatically.
Explore AI triageLive dependency map
Unified CMDB & asset graph
Map dependencies between hardware, SaaS, and cloud infrastructure with automated discovery.
Zero-breach guarantee
Smart SLA management
Dynamic countdown timers, multi-tier escalation paths, and automated breach notifications.
No-code workflows
Visual workflow builder
IT service request approvals, hardware provisioning routines, and employee onboarding/offboarding workflows without writing code.
View templatesAutomation & agent workflows
Automate ops & customize workflows
From endpoint agent telemetry and self-healing runbooks to event-driven business rules and flexible ITSM schemas.
opsore-agent-engine.v2
Core agent runtime1
ed25519 PKCS#10 CSR → mTLS certificateInit & gateway
1. Enroll & integrity check
State & queue controls
Runtime loops4 tickers + 1 worker
Offline queue16 MiB AES-256 FIFO
Automated runtime tasks
Heartbeat pull (60s) & allow-listed action worker
Delta inventory baseline & discovery network sweep
Atomic self-update with health check rollback
Agent runtime: healthyIdle memory: ~14.9 MiB
Engineered for speed
The Opsore intelligent agent
Forget manual data entry. Our lightweight, secure agent sits quietly on your servers, desktops, and cloud instances to keep your data 100% accurate.
Ultra-low resource usage
Consumes less than 0.5% CPU and 12MB RAM. Powerful but invisible.
Encrypted tunneling
Uses mutual TLS 1.3 to ensure data only ever travels to your private tenant.
Auto-remediation
Define scripts that run automatically when health checks fail. Healing is easy.
opsore-agent --status
# System analysis initiated
Hostname:PROD-DB-01
Uptime:142 days, 4:12:05
OS:Ubuntu 22.04 LTS (HWE)
Live telemetry
CPU
12%
RAM
4.2 GB
NET
14 MB/s
AI recommendation
Memory leak detected in Node process. Restart?
opsore-security-daemon v3.2
System secureAES-256 storage encryption
Active key rotation & TLS 1.3 transit tunnels
Role-based access control (RBAC)
Granular workspace permission enforcement
Immutable activity stream
evt_id: 9942_auth_success securely logged
SOC 2 ReadyGDPR AlignedZero Data Leakage
Enterprise governance
Security & control, without the overhead
Opsore enforces rigorous data protection and governance standards out of the box, ensuring your IT operations remain fully auditable and secure.
Detailed audit logs
Every user login, field change, and system configuration update is recorded for complete transparency.
Role-based access control (RBAC)
Restrict sensitive asset data and administrative privileges with granular permission rules.
Encrypted infrastructure
All data in transit and at rest is protected using industry-standard TLS 1.3 and AES-256 encryption.
Head to head
Where Opsore differs
The eight things that actually change your decision — rated on what each platform includes in its entry tier.
A free plan, not a 14-day trial
One engineer on incident management, free with no expiry
Not availableFreshserviceHigher tier or paid add-onJira JSMIncludedOpsoreTransparent published pricing
Per-engineer rates listed openly, no quote required to see the price
Higher tier or paid add-onFreshserviceHigher tier or paid add-onJira JSMIncludedOpsoreITAM included in the base tier
Full asset management without an enterprise upgrade
Higher tier or paid add-onFreshserviceHigher tier or paid add-onJira JSMIncludedOpsoreCMDB graph view & impact analysis
See the blast radius before approving a change
Higher tier or paid add-onFreshserviceHigher tier or paid add-onJira JSMIncludedOpsoreField-level & profile permissions
Restrict read/write down to individual form fields
Higher tier or paid add-onFreshserviceHigher tier or paid add-onJira JSMIncludedOpsoreAutomated remediation playbooks
Corrective scripts that run without a technician
Higher tier or paid add-onFreshserviceHigher tier or paid add-onJira JSMIncludedOpsoreEvent & alert correlation
Collapse thousands of alerts into real incidents
Higher tier or paid add-onFreshserviceHigher tier or paid add-onJira JSMIncludedOpsoreVendor & contract management
Renewals, vendor SLAs and subscription tracking
Higher tier or paid add-onFreshserviceNot availableJira JSMIncludedOpsore
| Capability | Freshservice | Jira JSM | Opsore |
|---|---|---|---|
| A free plan, not a 14-day trialOne engineer on incident management, free with no expiry | Not available | Higher tier or paid add-on | Included |
| Transparent published pricingPer-engineer rates listed openly, no quote required to see the price | Higher tier or paid add-on | Higher tier or paid add-on | Included |
| ITAM included in the base tierFull asset management without an enterprise upgrade | Higher tier or paid add-on | Higher tier or paid add-on | Included |
| CMDB graph view & impact analysisSee the blast radius before approving a change | Higher tier or paid add-on | Higher tier or paid add-on | Included |
| Field-level & profile permissionsRestrict read/write down to individual form fields | Higher tier or paid add-on | Higher tier or paid add-on | Included |
| Automated remediation playbooksCorrective scripts that run without a technician | Higher tier or paid add-on | Higher tier or paid add-on | Included |
| Event & alert correlationCollapse thousands of alerts into real incidents | Higher tier or paid add-on | Higher tier or paid add-on | Included |
| Vendor & contract managementRenewals, vendor SLAs and subscription tracking | Higher tier or paid add-on | Not available | Included |
Matched across the board: Incidents, problems, changes, knowledge base, self-service portal, business rules, audit logging and SLA dashboards are strong on all three platforms.
Included IncludedHigher tier or paid add-on Higher tier or add-onNot available Not available
Based on each vendor’s published entry plan. Tell us if anything looks out of date
Zero data loss · Guided migration wizard
Switch to Opsore in minutes from any legacy ITSM tool
Import tickets, assets, users, knowledge base articles, problems, and changes effortlessly via CSV/JSON exports.
Migrate from
- SNServiceNow
- FSFreshservice
- JSJira Service Management
- MEManageEngine
- ZDZendesk
- GLGLPI
- BMBMC Remedy / Helix
- CSGeneric CSV / Excel
Arrives in Opsore
- Tickets
- Assets
- Users
- Knowledge base articles
- Problems
- Changes
Field mappings are confirmed at each step of the wizard, so the import completes with zero data loss.
6-step
Guided import wizard
100%
Field mapping precision
< 15 min
Average migration time
CSV & JSON
Automated schema import
Transparent pricing
Start free, then pay per engineer
You pay for engineers only — everyone else in your company uses Opsore free, on every plan. The two paid plans carry the whole platform and differ in exactly two ways: how many assets they manage, and whether the AI Agent is included.
Commit to 2 years and your first 12 months are free— you pay for year two only.
One-year and month-to-month terms are billed at the standard rates below. The Free plan needs no commitment.
The free plan is one step left
You only pay for engineers
A 500-person company with 6 engineers pays for 6. Everyone else uses Opsore at no cost, on every plan including Free.
Engineers
Billed per seat
Anyone who works tickets — picks them up, updates, resolves or closes them — or edits assets, changes and the CMDB.
Viewers
Free
Read-only access to dashboards, reports and ticket history. Cannot be assigned work. For directors and stakeholders who only need the numbers.
End users
Free, unlimited
Everyone else in the company. Raise and track tickets, browse the knowledge base, approve changes. No seat, no limit, no charge.
The full platform — all 32 capabilities
See the full breakdownService operations
- Incidents
- Problems
- Changes
- Events
- Knowledge base
- Self-service portal
- AI AgentPro
Assets & CMDB
- Asset inventory
- CI Explorer
- Discovery scans
- Discovered devices
- CMDB health
- Baselines
- Endpoint agent
CMDB intelligence
- Relationship map
- Impact analysis
- Reconciliation
- Match review queue
- Clusters
- Agent metrics
Automation & governance
- Remediation playbooks
- Business rules
- Approval workflows
- Recurring changes
- Permission profiles
- Audit log
Analytics & financial
- Reports
- SLA dashboard
- Analytics v2
- Time tracking
- Vendors
- Contracts
Pro items are available on Professional and Enterprise, which also include on-call support. Starter carries everything else. The Free plan covers incident management only.
Paid prices are per engineer per month and exclude GST. Managed assets are included up to each plan’s limit, and the Free plan carries no charge and no time limit.
Non-profits, educational institutions and early-stage startups get a further 40% off. Request a quote
Got questions?
Frequently asked questions
Here are the most common things people ask about Opsore and how we help simplify ITSM.
You pay for engineers only: the people who work tickets — picking them up, updating, resolving or closing them — or who edit assets, changes and the CMDB. Everyone else is free. Viewers get read-only access to dashboards, reports and ticket history at no cost, which covers directors and stakeholders who only need the numbers. End users are unlimited and free on every plan: they raise and track their own tickets, browse the knowledge base and approve changes without needing a seat. So a 500-person company with six engineers, one team leader and an IT director on a viewer seat pays for seven, not 500.
It is a plan, not a trial. The free tier covers one engineer on incident management — tickets, the self-service portal and the knowledge base — with no card, no expiry and no automatic upgrade. It does not include asset management. When you need more engineers, or the wider platform, you move to a paid plan.
The AI Agent — suggested resolutions, drafted and corrected responses — is available on Professional and Enterprise. Starter includes every other capability on the platform: full asset management, CMDB, automation and analytics. Apart from the AI Agent, the only difference between Starter and Professional is the number of managed assets — 1,000 against 2,500 — and on-call support on Professional.
Our agent uses an outbound-only connection. It does not open any ports on your firewall. All communication is encrypted using mutual TLS 1.3 with a unique key for your tenant. We are SOC 2 Type II ready.
Yes. We have built-in "Easy Migrators" for legacy tools. You can import your users, active tickets, and asset databases via CSV or API in minutes. Most teams are fully migrated and productive in less than 48 hours.
Our "Intelligent" label refers to our proprietary ML engine. It doesn't just store data; it analyzes patterns. It can predict disk failure, identify "shadow IT" applications installed without permission, and suggest ticket resolutions based on historical data.
Absolutely. We offer an additional 40% discount for registered non-profits, educational institutions, and startups under $1M in funding. Contact our support team for a custom quote.