Cookie Policy
This Cookie Policy explains how Lalinx Pvt Ltd ("Lalinx", "we", "us") uses cookies, local storage, and similar tracking technologies when you visit the Opsore ITSM platform and opsore.com.
It is designed to complement our Privacy Policy and comply with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the GDPR / UK GDPR.
1. Strictly Necessary Cookies
Always ActiveThese cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as logging in, setting privacy preferences, or filling in payment forms.
| Cookie / Identifier | Purpose | Duration |
|---|---|---|
| __opsore_session | Maintains user session state across secure application routes. | Session |
| __csrf_token | Protects forms and API calls against Cross-Site Request Forgery (CSRF) attacks. | Session |
| cookie_consent | Stores your preferences regarding non-essential cookie usage. | 1 Year |
2. Functional & Performance Cookies
OptionalThese cookies allow us to count visits and traffic sources so we can measure and improve the performance of our app. They help us know which pages are the most and least popular and see how visitors move around the site.
| Cookie / Identifier | Purpose | Duration |
|---|---|---|
| _opsore_analytics | Aggregates anonymous usage metrics and user interaction flows. | 30 Days |
| pref_theme | Remembers user interface choices such as Dark/Light mode preferences. | 6 Months |
3. Essential Operational Partners
Third-PartyWe use trusted operational partners for payments, infrastructure, and messaging. These vendors may place cookies or access session storage strictly to facilitate secure transactions and system operations.
| Cookie / Identifier | Purpose | Duration |
|---|---|---|
| razorpay_device_id | Fraud detection and secure payment processing via Razorpay. | Persistent (Razorpay) |
| utho_lb_route | Load balancing and session persistence on primary hosting (Utho Cloud, Delhi NCR). | Session |
| zoho_mail_sess | Supports transactional email interactions and authentication via Zoho API. | Session |
4. Managing Your Cookie Preferences
You can control or update your cookie preferences at any time using your web browser settings or through our cookie preference controls. Disabling strictly necessary cookies may impact system functionality, authentication, and core application performance.
Direct Browser Controls
To block or delete cookies directly through your browser, select your browser below:
5. Contact & Data Compliance
For questions regarding our use of cookies or privacy practices, reach out to our legal and security compliance team.
Opsore Data Governance & Legal:
Email: privacy@opsore.com
Entity: Lalinx Pvt Ltd, Office No. 1, VPO Sarhoul, Sector 18, Gurgaon, Haryana 122015, India
Primary Data Center: Delhi NCR, India (Utho Cloud)