A Jira Service Management alternative with assets and the CMDB on the first paid plan
Jira Service Management's Standard plan handles incidents, problems, changes and service requests well — we won't pretend otherwise. Where it differs is asset and configuration management, which require Premium, and in how much it assumes your organisation already works in Atlassian tools.
Opsore vs Jira Service Management: which plan you need
Jira Service Management is sold as Free, Standard, Premium and Enterprise. Each cell names the first plan that includes the capability.
- A free plan, not just a trialFree — up to 3 agentsFree — 1 engineer
- Incident management, knowledge base & self-service portalFreeFree
- Service catalogue & approval workflowsStandardStarter
- Problem managementStandardStarter
- Change managementStandardStarter
- IT asset managementPremiumStarter
- CMDB & dependency mappingPremiumStarter
- Contract & purchase managementNo native moduleStarter
Plan named in free or entry planPlan named needs a higher planNo no native module
Sources, checked September 2026
- Service Collection pricing (Atlassian)
- Jira Service Management pricing guide (ClearFeed)
- Standard vs Premium vs Enterprise (Seibert Group)
Vendors change their plans. Where published sources disagree on a plan name we say “Higher plan” rather than guess. Tell us if something is out of date.
Why teams choose Opsore over Jira Service Management
Assets and the CMDB without Premium. Jira Service Management adds Assets and configuration management on Premium. Opsore includes asset inventory, discovery and the CMDB on Starter.
Impact analysis before a change is approved. Opsore walks the dependency graph and names every affected service before the CAB votes, drawing on a CMDB that is included rather than upgraded to.
Contracts and vendors built in. Opsore tracks contracts, renewals and vendor SLAs as a native module rather than something to model yourself.
Built around IT operations. Opsore is structured for service desks and infrastructure teams from the start, rather than configured from a software-delivery workflow.
An endpoint agent included. Opsore's outbound-only agent reports inventory and patch state and runs remediation scripts, on Starter.
Opsore and Jira Service Management: common questions
Is Opsore a good alternative to Jira Service Management?
If asset management and a CMDB matter to you, Opsore includes both on its Starter plan, where Jira Service Management requires Premium. On incident, problem and change management alone, Jira's Standard plan is comparable. Jira is the better fit if your organisation is already built around Jira and Confluence.
Does Jira Service Management include a CMDB?
Yes, through Assets, which is available on the Premium and Enterprise plans rather than Standard. Opsore includes its CMDB, relationship map and impact analysis on the Starter plan.
Can we move from Jira Service Management to Opsore?
Yes. Users, open tickets and asset records can be imported via CSV or API. Opsore configures SLAs, request types and approval workflows during onboarding.
Does Jira Service Management have a free plan?
Yes, for up to three agents. Opsore's free plan covers one engineer on incident management; its paid plans charge per engineer with unlimited end users.
See it against your own estate
Start on the free plan, or book a 30-minute walkthrough with your current tool side by side.