ITSM software comparison
Opsore, Freshservice, Jira Service Management and ServiceDesk Plus, plan by plan
Every one of these can run a service desk. What separates them is the plan you have to buy before asset management, change control or a CMDB switches on. Each cell below names the first plan a capability appears on.
- A free plan, not just a trialFree — 1 engineerTrial onlyFree — up to 3 agentsFree edition
- Incident management, knowledge base & self-service portalFreeStarterFreeStandard
- Service catalogue & approval workflowsStarterGrowthStandardEnterprise
- Problem managementStarterHigher planStandardEnterprise
- Change managementStarterHigher planStandardEnterprise
- IT asset managementStarterGrowthPremiumProfessional
- CMDB & dependency mappingStarterEnterprisePremiumEnterprise
- Contract & purchase managementStarterProNo native moduleProfessional
A free plan, not just a trial
- Opsore
- Free — 1 engineer
- Freshservice
- Trial only
- Jira Service Management
- Free — up to 3 agents
- ServiceDesk Plus
- Free edition
Incident management, knowledge base & self-service portal
- Opsore
- Free
- Freshservice
- Starter
- Jira Service Management
- Free
- ServiceDesk Plus
- Standard
Service catalogue & approval workflows
- Opsore
- Starter
- Freshservice
- Growth
- Jira Service Management
- Standard
- ServiceDesk Plus
- Enterprise
Problem management
- Opsore
- Starter
- Freshservice
- Higher plan
- Jira Service Management
- Standard
- ServiceDesk Plus
- Enterprise
Change management
- Opsore
- Starter
- Freshservice
- Higher plan
- Jira Service Management
- Standard
- ServiceDesk Plus
- Enterprise
IT asset management
- Opsore
- Starter
- Freshservice
- Growth
- Jira Service Management
- Premium
- ServiceDesk Plus
- Professional
CMDB & dependency mapping
- Opsore
- Starter
- Freshservice
- Enterprise
- Jira Service Management
- Premium
- ServiceDesk Plus
- Enterprise
Contract & purchase management
- Opsore
- Starter
- Freshservice
- Pro
- Jira Service Management
- No native module
- ServiceDesk Plus
- Professional
Plan named in free or entry planPlan named needs a higher planNo no native module
Checked against published plan information in September 2026. Sources are listed on each comparison page below.
Detailed comparisons
Each one covers where the differences are, when the other product is the better choice, and how migration works.
Frequently asked questions
Which ITSM tools have a free plan?
Of the four compared here, three have a free option. ManageEngine ServiceDesk Plus offers a free Standard edition, Jira Service Management is free for up to three agents, and Opsore is free for one engineer on incident management. Freshservice offers a time-limited trial rather than a free plan.
Which ITSM software includes asset management on its entry plan?
Opsore includes IT asset management on its Starter plan. Freshservice introduces it on Growth, ServiceDesk Plus in its Professional edition, and Jira Service Management through Assets on Premium.
How should we compare ITSM software pricing?
Compare what each plan includes, not the headline price per agent. The four platforms place asset management, change management and the CMDB on different tiers, so the cheapest plan of one can lack capabilities that another includes by default. Also check who counts as a paid user: all four charge per agent or engineer with unlimited requesters.
What is the best ITSM software for a small IT team?
It depends on what you need first. For a service desk alone, every tool here is capable. If you also need asset management, change control and a CMDB without moving up several plans, compare the rows above; if your organisation already runs on Jira and Confluence, Jira Service Management integrates most naturally.
See it against your own estate
Start on the free plan, or book a 30-minute walkthrough with your current tool side by side.