A ServiceDesk Plus alternative with the full ITIL toolkit on the first paid plan
ServiceDesk Plus is one of the most complete ITSM suites available, and it has a free edition. Its editions are layered: asset and contract management arrive in Professional, while problem and change management, the service catalogue and the CMDB arrive in Enterprise or as add-ons. Opsore includes all of them on Starter.
Opsore vs ServiceDesk Plus: which plan you need
ServiceDesk Plus is sold as Standard, Professional and Enterprise editions. Each cell names the first plan that includes the capability.
- A free plan, not just a trialFree editionFree — 1 engineer
- Incident management, knowledge base & self-service portalStandardFree
- Service catalogue & approval workflowsEnterpriseStarter
- Problem managementEnterpriseStarter
- Change managementEnterpriseStarter
- IT asset managementProfessionalStarter
- CMDB & dependency mappingEnterpriseStarter
- Contract & purchase managementProfessionalStarter
Plan named in free or entry planPlan named needs a higher planNo no native module
Sources, checked September 2026
- ServiceDesk Plus edition comparison (ManageEngine)
- ServiceDesk Plus pricing guide (Desk365)
- ServiceDesk Plus pricing overview (Rezolve.ai)
Vendors change their plans. Where published sources disagree on a plan name we say “Higher plan” rather than guess. Tell us if something is out of date.
Why teams choose Opsore over ServiceDesk Plus
Change and problem without Enterprise. ServiceDesk Plus places change, release and problem management in its Enterprise edition. Opsore includes problem and change management on Starter.
Assets and the CMDB together. In ServiceDesk Plus, asset management arrives in Professional and the CMDB in Enterprise. Opsore includes both on one plan, so asset records and configuration items stay in step.
One plan instead of add-ons. ServiceDesk Plus can bolt higher-edition modules onto lower editions as add-ons. Opsore's Starter plan carries asset, contract, problem and change management together, so the licence does not grow line by line.
Published pricing. Opsore's per-engineer rupee prices are published on the website, with no quote needed to see them.
Cloud-first, on-premise available. Opsore runs as a cloud service, with on-premise deployment available where policy requires it.
Opsore and ServiceDesk Plus: common questions
Is Opsore a good alternative to ManageEngine ServiceDesk Plus?
If you need change, problem and asset management together, Opsore includes them all on its Starter plan, where ServiceDesk Plus spreads them across its Professional and Enterprise editions. ServiceDesk Plus is the better fit if you want a long-established on-premise product or already use ManageEngine and Zoho tools.
Which ServiceDesk Plus edition includes change management?
Change and release management are part of the Enterprise edition, and can also be added to lower editions as add-ons. Opsore includes change management on Starter.
Does ServiceDesk Plus have a free version?
Yes, ManageEngine offers the Standard edition free, covering incident management, a knowledge base and a self-service portal. Opsore's free plan covers one engineer on incident management.
Can we migrate from ServiceDesk Plus to Opsore?
Yes. Users, open requests and asset records can be imported via CSV or API, and Opsore sets up SLAs, the service catalogue and approval workflows during onboarding.
See it against your own estate
Start on the free plan, or book a 30-minute walkthrough with your current tool side by side.