A Freshservice alternative with the whole ITIL toolkit on the first paid plan
Freshservice is a mature, well-built service desk. The difference is where its capabilities sit. Asset management and the service catalogue arrive on Growth, problem and change management on a higher plan again, and dependency mapping on Enterprise. Opsore's Starter plan includes all of them.
Opsore vs Freshservice: which plan you need
Freshservice is sold as Starter, Growth, Pro and Enterprise. Each cell names the first plan that includes the capability.
- A free plan, not just a trialTrial onlyFree — 1 engineer
- Incident management, knowledge base & self-service portalStarterFree
- Service catalogue & approval workflowsGrowthStarter
- Problem managementHigher planStarter
- Change managementHigher planStarter
- IT asset managementGrowthStarter
- CMDB & dependency mappingEnterpriseStarter
- Contract & purchase managementProStarter
Plan named in free or entry planPlan named needs a higher planNo no native module
Sources, checked September 2026
- Freshservice ITAM plans (Freshservice Support)
- Freshservice Growth plan guide (eesel AI)
- Freshservice Pro plan guide (eesel AI)
- Freshservice asset pricing guide (Infraon)
Vendors change their plans. Where published sources disagree on a plan name we say “Higher plan” rather than guess. Tell us if something is out of date.
Why teams choose Opsore over Freshservice
Asset management without the upgrade. Freshservice introduces asset management on Growth, where published plan details list 100 managed assets. Opsore's Starter plan includes full asset management with 1,000 managed assets.
Problem and change on the entry plan. In Freshservice these ITIL practices sit above Growth. In Opsore they are part of Starter, with per-voter CAB approvals and enforced blackout windows.
Dependency mapping without Enterprise. Freshservice places application dependency and service mapping on Enterprise. Opsore's relationship map and impact analysis are on Starter.
A real free plan. Freshservice offers a time-limited trial. Opsore's free plan covers one engineer on incident management, with no expiry.
Published rupee pricing. Opsore publishes per-engineer prices in rupees, exclusive of GST, so an Indian finance team can budget without converting a dollar quote.
Opsore and Freshservice: common questions
Is Opsore a good alternative to Freshservice?
For IT teams that need asset management, problem and change management and a CMDB, Opsore includes all of them on its Starter plan, where Freshservice spreads them across Growth, higher plans and Enterprise. Freshservice is the stronger choice if you rely on a large integration marketplace or already use other Freshworks products.
Can we migrate from Freshservice to Opsore?
Yes. Users, active tickets and asset records can be imported via CSV or API, and Opsore sets up your SLAs, service catalogue and approval workflows as part of onboarding. Most teams run both in parallel briefly before cutting over.
Does Opsore include asset management like Freshservice?
Yes, from the Starter plan: asset inventory, network discovery, an endpoint agent, contracts and the CMDB. In Freshservice, asset management begins on the Growth plan and contracts on Pro.
How does Opsore pricing compare with Freshservice?
Both charge per engineer (agent) per month with unlimited requesters. Freshservice prices in US dollars across four plans; Opsore publishes rupee prices across a free plan and three paid plans. Compare what each plan includes rather than the headline price, since the capabilities sit on different tiers.
See it against your own estate
Start on the free plan, or book a 30-minute walkthrough with your current tool side by side.