Who counts as an engineer, and who do we pay for?

You pay for engineers only: the people who work tickets — picking them up, updating, resolving or closing them — or who edit assets, changes and the CMDB. Everyone else is free. Viewers get read-only access to dashboards, reports and ticket history at no cost, which covers directors and stakeholders who only need the numbers. End users are unlimited and free on every plan: they raise and track their own tickets, browse the knowledge base and approve changes without needing a seat. So a 500-person company with six engineers, one team leader and an IT director on a viewer seat pays for seven, not 500.

Is the free plan really free, or is it a trial?

It is a plan, not a trial. The free tier covers one engineer on incident management — tickets, the self-service portal and the knowledge base — with no card, no expiry and no automatic upgrade. It does not include asset management. When you need more engineers, or the wider platform, you move to a paid plan.

Which plan includes the AI features?

The AI Agent — suggested resolutions, drafted and corrected responses — is available on Professional and Enterprise. Starter includes full asset management, the CMDB, problem and change management, business rules & workflow, automation and analytics. Professional adds the AI Agent, on-call support and a higher asset limit — 2,500 against 1,000 on Starter. Both plans can buy extra managed assets as an add-on.

How secure is the OPSORE Agent?

Our agent uses an outbound-only connection. It does not open any ports on your firewall. All communication is encrypted using mutual TLS 1.3 with a unique key for your tenant. We are SOC 2 Type II ready.

Is it really easy to migrate from ServiceNow or Jira?

Yes. We have built-in "Easy Migrators" for legacy tools. You can import your users, active tickets, and asset databases via CSV or API in minutes. Most teams are fully migrated and productive in less than 48 hours.

What makes the platform intelligent?

Our "Intelligent" label refers to our proprietary ML engine. It doesn't just store data; it analyzes patterns. It can predict disk failure, identify "shadow IT" applications installed without permission, and suggest ticket resolutions based on historical data.

Are there affordable plans for non-profits?

Absolutely. We offer an additional 40% discount for registered non-profits, educational institutions, and startups under $1M in funding. Contact our support team for a custom quote.

Next-gen ITSM for enterprise operations

Intelligent IT service management, automated at scale.

Opsore unites incident resolution, asset intelligence, and SLA tracking into a unified, AI-driven workspace built for modern engineering teams.

Book a live demo Explore the platform

Free plan for 1 engineer
Paid from ₹450 per engineer + GST
Live in under 48 hours

opsore.cloud/app/dashboard

The Opsore ITSM dashboard showing live incident queues, SLA health and asset inventory

99.9%

SLA compliance

ITIL 4

Aligned processes

40%

MTTR reduction

SOC 2

Type II ready

Easy, affordable, intelligent and secure.

Why teams switch

Enterprise capability without the enterprise baggage

Four commitments that shape every decision we make about the platform.

Truly affordable

Start free, then transparent per-engineer pricing with no "enterprise tax." Asset management and the CMDB are included from the first paid plan, not locked behind an enterprise tier.

Intelligent workflows

Our AI engine automates ticket categorization, identifies root causes for major incidents, and predicts hardware failure before it happens.

Secure by design

Bank-grade encryption for all data at rest and in transit. SOC 2 Type II ready, GDPR and DPDP aligned, hosted in isolated clusters.

Incredibly easy

Go live in under 48 hours. Zero-code configuration, and a UI that users actually enjoy using.

Unified operational control

The metrics your service desk runs on, live

Manage incident lifecycles, track compliance, and optimize technician performance from one unified dashboard.

Active SLA engine

Real-time SLA health monitoring

Active tickets tracked in real-time against resolution targets. Instantly identify breached incidents.

Opsore SLA health dashboard showing active tickets against resolution targets

Lifecycle tracking

Unified incident desk & ticket status

Gain total visibility into the incident lifecycle. Track open and pending tickets by volume and priority.

Opsore ticket status breakdown chart by volume and priority

Reliability metrics

SLA compliance & performance

Visualize service reliability with comprehensive 30-day compliance trends and historical performance data.

Opsore 30-day SLA compliance trend graph

Capacity balancer

Technician workload optimization

Balance team capacity with insights into open loads per technician. Efficiently route critical resources.

Opsore technician workload distribution chart

Every chart above is a live view from the Opsore analytics engine.

The platform

One system of record for every IT service you run

Twenty capabilities across five domains — asset management and the CMDB included from the first paid plan, not held back for an enterprise upgrade.

Core platform

Automation engine v2.4

AI incident triage & auto-remediation

Opsore analyzes incoming alerts in real-time, deduplicates noise, correlates symptoms across infrastructure layers, and triggers pre-approved runbooks automatically.

Explore AI triage

Live dependency map

Unified CMDB & asset graph

Map dependencies between hardware, SaaS, and cloud infrastructure with automated discovery.

Zero-breach guarantee

Smart SLA management

Dynamic countdown timers, multi-tier escalation paths, and automated breach notifications.

No-code workflows

Visual workflow builder

IT service request approvals, hardware provisioning routines, and employee onboarding/offboarding workflows without writing code.

View templates

See the full feature breakdown

Automation & agent workflows

Automate ops & customize workflows

From endpoint agent telemetry and self-healing runbooks to event-driven business rules and flexible ITSM schemas.

opsore-agent-engine.v2

Core agent runtime

Init & gateway

1. Enroll & integrity check

ed25519 PKCS#10 CSR → mTLS certificate

State & queue controls

Runtime loops4 tickers + 1 worker

Offline queue16 MiB AES-256 FIFO

Automated runtime tasks

Heartbeat pull (60s) & allow-listed action worker

Delta inventory baseline & discovery network sweep

Atomic self-update with health check rollback

Agent runtime: healthyIdle memory: ~14.9 MiB

Engineered for speed

The Opsore intelligent agent

Forget manual data entry. Our lightweight, secure agent sits quietly on your servers, desktops, and cloud instances to keep your data 100% accurate.

Ultra-low resource usage

Consumes less than 0.5% CPU and 12MB RAM. Powerful but invisible.

Encrypted tunneling

Uses mutual TLS 1.3 to ensure data only ever travels to your private tenant.

Auto-remediation

Define scripts that run automatically when health checks fail. Healing is easy.

opsore-agent --status

# System analysis initiated

Hostname:PROD-DB-01

Uptime:142 days, 4:12:05

OS:Ubuntu 22.04 LTS (HWE)

Live telemetry

CPU

12%

RAM

4.2 GB

NET

14 MB/s

AI recommendation

Memory leak detected in Node process. Restart?

opsore-security-daemon v3.2

System secure

AES-256 storage encryption

Active key rotation & TLS 1.3 transit tunnels

Passed

Role-based access control (RBAC)

Granular workspace permission enforcement

Enforced

Immutable activity stream

evt_id: 9942_auth_success securely logged

Live

SOC 2 ReadyGDPR AlignedZero Data Leakage

Enterprise governance

Security & control, without the overhead

Opsore enforces rigorous data protection and governance standards out of the box, ensuring your IT operations remain fully auditable and secure.

Detailed audit logs

Every user login, field change, and system configuration update is recorded for complete transparency.

Role-based access control (RBAC)

Restrict sensitive asset data and administrative privileges with granular permission rules.

Encrypted infrastructure

All data in transit and at rest is protected using industry-standard TLS 1.3 and AES-256 encryption.

Head to head

Where Opsore differs

The eight things that actually change your decision — rated on what each platform includes in its entry tier.

A free plan, not a 14-day trial
One engineer on incident management, free with no expiry
Not availableFreshservice
Higher tier or paid add-onJira JSM
IncludedOpsore
Transparent published pricing
Per-engineer rates listed openly, no quote required to see the price
Higher tier or paid add-onFreshservice
Higher tier or paid add-onJira JSM
IncludedOpsore
ITAM included in the base tier
Full asset management without an enterprise upgrade
Higher tier or paid add-onFreshservice
Higher tier or paid add-onJira JSM
IncludedOpsore
CMDB graph view & impact analysis
See the blast radius before approving a change
Higher tier or paid add-onFreshservice
Higher tier or paid add-onJira JSM
IncludedOpsore
Field-level & profile permissions
Restrict read/write down to individual form fields
Higher tier or paid add-onFreshservice
Higher tier or paid add-onJira JSM
IncludedOpsore
Automated remediation playbooks
Corrective scripts that run without a technician
Higher tier or paid add-onFreshservice
Higher tier or paid add-onJira JSM
IncludedOpsore
Event & alert correlation
Collapse thousands of alerts into real incidents
Higher tier or paid add-onFreshservice
Higher tier or paid add-onJira JSM
IncludedOpsore
Vendor & contract management
Renewals, vendor SLAs and subscription tracking
Higher tier or paid add-onFreshservice
Not availableJira JSM
IncludedOpsore

Capability	Freshservice	Jira JSM	Opsore
A free plan, not a 14-day trialOne engineer on incident management, free with no expiry	Not available	Higher tier or paid add-on	Included
Transparent published pricingPer-engineer rates listed openly, no quote required to see the price	Higher tier or paid add-on	Higher tier or paid add-on	Included
ITAM included in the base tierFull asset management without an enterprise upgrade	Higher tier or paid add-on	Higher tier or paid add-on	Included
CMDB graph view & impact analysisSee the blast radius before approving a change	Higher tier or paid add-on	Higher tier or paid add-on	Included
Field-level & profile permissionsRestrict read/write down to individual form fields	Higher tier or paid add-on	Higher tier or paid add-on	Included
Automated remediation playbooksCorrective scripts that run without a technician	Higher tier or paid add-on	Higher tier or paid add-on	Included
Event & alert correlationCollapse thousands of alerts into real incidents	Higher tier or paid add-on	Higher tier or paid add-on	Included
Vendor & contract managementRenewals, vendor SLAs and subscription tracking	Higher tier or paid add-on	Not available	Included

Matched across the board: Incidents, problems, changes, knowledge base, self-service portal, business rules, audit logging and SLA dashboards are strong on all three platforms.

Included Higher tier or add-on Not available

Based on each vendor’s published entry plan. Tell us if anything looks out of date

Full comparison, incl. ServiceDesk Plus See it on your own estate

Zero data loss · Guided migration wizard

Switch to Opsore in minutes from any legacy ITSM tool

Import tickets, assets, users, knowledge base articles, problems, and changes effortlessly via CSV/JSON exports.

Migrate from

SNServiceNow
FSFreshservice
JSJira Service Management
MEManageEngine
ZDZendesk
GLGLPI
BMBMC Remedy / Helix
CSGeneric CSV / Excel

Arrives in Opsore

Tickets
Assets
Users
Knowledge base articles
Problems
Changes

Field mappings are confirmed at each step of the wizard, so the import completes with zero data loss.

6-step

Guided import wizard

100%

Field mapping precision

< 15 min

Average migration time

CSV & JSON

Automated schema import

Talk to us about your migration

Transparent pricing

Start free, then pay per engineer

You pay for engineers only — everyone else in your company uses Opsore free, on every plan. Starter carries asset management, the CMDB, problem and change management and business rules & workflow; Professional adds the AI Agent, on-call support and more assets.

Commit to 2 years and your first 12 months are free— you pay for year two only.

One-year and month-to-month terms are billed at the standard rates below. The Free plan needs no commitment.

The free plan is one step left

Free

Try Opsore on a live queue before committing to anything.

₹0forever

No card, no expiry. Upgrade when you outgrow it.

Includes

1 engineer
Incident management
Self-service portal
Knowledge base
Asset management & CMDB
AI Agent

Start free

Starter

For small IT teams streamlining helpdesk operations.

₹450+ GST / engineer / month

Billed annually · save 40% vs ₹750

Everything in Free, plus

1,000 managed assets
Full asset management & CMDB
Automation & remediation playbooks
Analytics & SLA dashboards
Business rules & workflow
AI Agent

Get started

Professional

For growing teams running IT across multiple sites.

₹650+ GST / engineer / month

Billed annually · save 38% vs ₹1,050

Everything in Starter, plus

2,500 managed assets
AI Agent
On-call support

Get started

Enterprise

For large estates needing custom infrastructure.

Custom

Quoted against your estate and support needs.

Everything in Professional, plus

Custom asset limits
Custom infrastructure
Priority service

Contact sales

Compare plans

What each plan includes, side by side. Annual prices shown, excluding GST.

Plans

Free

₹0

per engineer / month

Start free

Starter

₹450

per engineer / month

Get started

Frequently asked questions

Here are the most common things people ask about Opsore and how we help simplify ITSM.

Still have a question?

Our team replies to every enquiry within one business day.

Talk to us →

: You pay for engineers only: the people who work tickets — picking them up, updating, resolving or closing them — or who edit assets, changes and the CMDB. Everyone else is free. Viewers get read-only access to dashboards, reports and ticket history at no cost, which covers directors and stakeholders who only need the numbers. End users are unlimited and free on every plan: they raise and track their own tickets, browse the knowledge base and approve changes without needing a seat. So a 500-person company with six engineers, one team leader and an IT director on a viewer seat pays for seven, not 500.
: It is a plan, not a trial. The free tier covers one engineer on incident management — tickets, the self-service portal and the knowledge base — with no card, no expiry and no automatic upgrade. It does not include asset management. When you need more engineers, or the wider platform, you move to a paid plan.
: The AI Agent — suggested resolutions, drafted and corrected responses — is available on Professional and Enterprise. Starter includes full asset management, the CMDB, problem and change management, business rules & workflow, automation and analytics. Professional adds the AI Agent, on-call support and a higher asset limit — 2,500 against 1,000 on Starter. Both plans can buy extra managed assets as an add-on.
: Our agent uses an outbound-only connection. It does not open any ports on your firewall. All communication is encrypted using mutual TLS 1.3 with a unique key for your tenant. We are SOC 2 Type II ready.
: Yes. We have built-in "Easy Migrators" for legacy tools. You can import your users, active tickets, and asset databases via CSV or API in minutes. Most teams are fully migrated and productive in less than 48 hours.
: Our "Intelligent" label refers to our proprietary ML engine. It doesn't just store data; it analyzes patterns. It can predict disk failure, identify "shadow IT" applications installed without permission, and suggest ticket resolutions based on historical data.
: Absolutely. We offer an additional 40% discount for registered non-profits, educational institutions, and startups under $1M in funding. Contact our support team for a custom quote.